It may be the case that if your staff can’t manage daily tasks and serve customers then you don’t have enough staff. Or you have too many other tasks to perform. Or you have too many customers. I know which problem I would like! Having lots of customers!
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And one more subtle bonus – by focusing on being the first to ask “what do you do?” and then on listening, you’re really taking the pressure off yourself. No need to worry about have a word-perfect pitch – even the clumsiest amongst us can ask a simple question and then listen. So by the time you get asked the return question (and if you’ve listened well – you will get asked), you’ve already built up a good rapport with your conversation partner – and your side will be listened to more attentively and more sympathetically.