The call for quality is not a new phenomenon. Manufacturers have implemented sophisticated quality management systems for more than half a century. To feed the quality drive in the business sector, a wide array of complex theoretical and statistical models have been developed over the years. The ISO9000, Total Quality Management, Advanced Product Quality Planning, Lean Manufacturing, Quality Circle, Bench Marking, and Six Sigma are some of the buzz words in the world of quality management. But the underlying objectives for most of these programs are product standardization and production process improvement.
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Now you are ready to launch your campaign! Write down what actions you will take, inform your employees of any necessary changes, and begin calling and posting to send out your message. Have your employees remind target customers of the upcoming event! When the big day comes, intervene as little as possible. The … Read MoreRead More »